Refund & Cancellation Policy

Last updated: September 13, 2026

This Refund and Cancellation Policy governs the subscription fees and paid services provided by Stallio (“we,” “us,” or “our”) for users and sellers on the Stallio multi-tenant commerce platform.

Important Distinction: This policy applies solely to Stallio platform subscription fees paid by sellers to access Stallio software features. Purchases made by end-customers on independent seller storefronts are governed by each respective seller’s individual refund policy (see Section 6 below).

1. Stallio Subscription Plans

Stallio provides software subscription tiers to power online stores, including our Free Starter plan, Growth plan (₹299/month or ₹2,999/year), and Scale plan (₹599/month or ₹5,999/year).

  • Starter Plan (Free): No charges apply. No refund or cancellation requests are needed.
  • 7-Day Free Trial: Paid plans include an introductory 7-day free trial. You may cancel at any time during the trial without incurring any charges.

2. Subscription Cancellation

Sellers may cancel their Stallio subscription at any time directly through the platform dashboard (under Settings > Billing) or by notifying our support team.

  • Upon cancellation, your subscription will not automatically renew at the next billing cycle.
  • You will retain full access to paid features until the end of your current paid billing period.
  • Following the expiration of your paid period, your account will revert to the Starter (Free) plan limits.

3. Platform Refund Terms

Monthly Subscriptions

Monthly subscription payments are generally non-refundable once billed for the active cycle, as platform resources and software features are provisioned immediately upon payment.

Annual Subscriptions

If you subscribed to an annual plan and determine within 7 days of the initial charge or renewal that the platform does not meet your requirements, you may request a refund. Requests submitted within this 7-day window will be reviewed in good faith and may be eligible for a refund, subject to deduction of payment gateway transaction processing fees. Refund requests submitted after 7 days from billing are non-refundable.

Billing Errors & Duplicate Charges

In the event of accidental duplicate charges, system errors, or unauthorized billing, please notify us immediately. Valid billing errors will be refunded in full without deduction.

4. How to Request a Platform Refund

To submit a subscription refund request, please email our billing team:

  • Email: support.stallio@gmail.com
  • Subject: Subscription Refund Request - [Your Registered Email / Store Name]
  • Details to include: Account email address, transaction reference / order ID, and reason for the request.

5. Processing & Payout Timelines

Once approved by our support team:

  • Refunds are processed back to the original payment method through our payment gateway partners (Cashfree Payments or Razorpay).
  • Refunds typically reflect in your bank account, credit card, or UPI source within 5 to 7 business days, subject to your banking institution’s processing times.

6. Storefront Customer Orders & Disclaimers

Stallio is a SaaS software infrastructure provider and is not the merchant of record for goods or services sold by independent sellers through Stallio storefronts.

  • Individual sellers on Stallio maintain their own pricing, return, exchange, and refund terms.
  • If you are a customer who purchased an item from an independent seller’s storefront, please contact the respective seller directly via their store contact details or WhatsApp link for order returns or refunds.
  • Stallio does not hold customer funds or process customer order refunds directly on behalf of independent sellers.

7. Contact Information

For questions or assistance regarding this policy, please reach out to:

Built for modern social sellers and small businesses.